❓ Frequently Asked Questions

Your questions, answered with care.
We’re here to make every ride simple, safe, and stress-free. Below are answers to the most common questions about our services.

4. Can I schedule recurring rides?

Yes! We offer recurring ride options for medical appointments, adult day programs, and other regular commitments. Just let us know your schedule.

5. Do you offer assistance getting in and out of the vehicle?

Absolutely. Our drivers are trained to provide gentle, respectful assistance—including help with walkers, wheelchairs, and door-to-door support.

6. Is this a medical transportation service?

No, we are a non-medical transportation provider. We do not transport patients requiring medical care during transit, but we do support rides to and from medical appointments.

1. Who can use Companion Wheels LLC?

Our services are designed for seniors, individuals with mobility challenges, and anyone who needs reliable, non-medical transportation or delivery support in Middlesex County

2. What areas do you serve?

We currently serve Billerica, Chelmsford, Burlington, Tewksbury, Lowell, and surrounding towns. If you're nearby, reach out—we may be able to accommodate.

3. How do I book a ride?

You can book a ride online using our Book a Ride form, or call us directly. We recommend booking at least 24 hours in advance to ensure availability.

7. Can you wait during my appointment?

Yes, we offer wait-and-return service. Just let us know when booking, and we’ll coordinate timing to ensure a smooth round trip.

8. Do you deliver prescriptions or supplies?

We do! Our delivery service includes prescriptions, medical equipment, and essential items—perfect for seniors managing health needs from home.

9. What if I need help with errands?

We offer Concierge Errand Assistance for light errands like mailing letters, picking up prescriptions, or dropping off forms—just add it to your ride request.

10. How much does a ride cost?

Pricing depends on distance, duration, and any additional services. Contact us for a personalized quote—we’re happy to walk you through options.

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